Joshua Jones, Olympic Medical Physicians Chief Physician Officer, honored nine staff members at a recent Board of Commissioners meeting.
“These employees consistently go the extra mile to help with a variety of process improvement projects and enthusiastically mentor coworkers,” Jones said.
Call center agent Saavik Cameron “fosters a positive culture while moving through the process of change,” OMC representatives said.
Michael Santoyo, call center agent/central access lead, helped transform call center operations resulting in improved staffing and call levels, they said, while central registration representative Justine Hanson looks for opportunities to improve efficiencies.
Janessa Fodge, a central registration representative, thoroughly reviews authorizations and referrals for upcoming patient procedures to optimize provider schedules, OMC representatives said.
Central registration representatives Dawn O’Neill and Denise Helms have taken on additional responsibilities in training and onboarding new employees.
Lindsay Hopper, a certified medical assistant whom OMC pfficials say is a “reliable and diligent member of the urology team,” has also become a valuable mentor for many medical assistant apprentices and has helped establish training guides and clinic standards.
Samantha Nolan, a registered medical assistant, helps other medical assistants in the OMP Orthopaedic Clinic “while truly encompassing The OMC Way with her patients and coworkers,” OMC representatives said.
“Central Access Manager Jessica Bustillos leads by excellent example and makes sure her staff have the tools, skills, and abilities to serve our patients,” Jones said.