Patti Haught, an 11-year employee of Olympic Medical Center, was recently promoted to director of the patient experience program, OMC officials said last week.

Haught started working at Olympic Medical Home Health in 2007. She joined the patient relations team in the hospital in 2010.

“Patti has worked tremendously hard to advance our patient experience program as manager over the past few years, and we look forward to having her direct this program in an effort to improve our satisfaction scores and find opportunities to meaningfully engage with our patients,” Jennifer Burkhardt, chief human resources officer and general counsel, said.

“Patti’s increased responsibility in her new role reflects how vital the patient experience program is to OMC, and how strongly we are committed to patient engagement,” Burkhardt said.

Haught also recently earned the credential of Certified Patient Experience Professional, awarded by the Patient Experience Institute. The certification signifies that recipients possess the qualities of a leader who influences the systems, processes and behaviors that cultivate consistently positive experiences with knowledge and practical experience necessary to pass a rigorous examination, OMC officials said.