Staff with the Quality Inn & Suites at the Olympic National Park gather to commemorate receiving the Platinum Award for being among their franchise’s top 3 percent in customer satisfaction. Submitted photo

Staff with the Quality Inn & Suites at the Olympic National Park gather to commemorate receiving the Platinum Award for being among their franchise’s top 3 percent in customer satisfaction. Submitted photo

Quality Inn’s fifth straight Platinum Award makes it one of franchise’s best

Sequim’s Quality Inn & Suites at Olympic National Park, 134 River Road, remains one of the best hotels among fellow franchises.

Its staff recently received Choice Hotels International’s Platinum Award for 2020 as one of the top 3 percent of hotels in its franchise based on guest satisfaction.

That ranks Quality Inn & Suites among the best of Choice’s 7,000-plus hotels in more than 40 countries and territories.

This is the fifth year in a row the Sequim hotel received the award, general manager Nancy Merrigan said.

“It feels very awesome,” she said. “It was a very trying year for 2020, so it was a great thing to reward all of our staff with something positive.”

Owner Bret Wirta said they “are extremely proud of (Merrigan) and her staff for providing our guests with an extremely clean, safe, and satisfying home away from home.”

The hotel employs 25 full- and part-time employees, including six developmentally disable individuals through a partnership with Morningside.

“I’m very proud of my team,” Merrigan said. “It’s been a struggle with the amount of employees we have, and it’s been difficult to find employees.”

One of the additions Merrigan provided, Wirta said, included a convenient sundries store in the lobby with snacks, frozen meals, beer and wine.

“Now guests don’t have to leave the hotel if they want something to eat or drink,” he said.

“It’s just another example of how Nancy goes out of her way to make her guest’s experience more convenient and comfortable.”

Some of the rewards for the Platinum honor include a plaque for the hotel’s lobby, special branding on Choice Hotels’ website and extra marketing resources.

For more information about Quality Inn & Suites, call 360-683-2800 or visit choicehotels.com.

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