Milestone: Olympic Medical Center lauds charge review representatives

Olympic Medical Center’s Board of Commissioners recently recognized eight outstanding employees from the Charge Review Representative team at a virtual board meeting, highlighting their attention to detail and chart review to ensure all charges that come through Olympic Medical Physicians (OMP) are allowable and accurate.

As part of the OMC Patient Financial Services team, the eight charge review representatives are responsible for reviewing, correcting and recouping charges for services provided by the more than 100 OMP providers. Their attention to detail highlights OMC’s commitment to financial stewardship, allowing OMC to continue providing excellent health care to the community.

Chief Financial Officer Lorraine Cannon and Revenue Cycle Management Director Joanna Weber presented the awards to the charge review representatives, including Jenni Britt, Tracy Camp, Kelsey Campbell, Stephanie Gunn, Miranda Juarez, Alyssa Luciano, Lauraine Maddox and Lisa Shearer.

“This great team of eight is made up of exceptional team members,” Weber said. “Their attention to detail and ability to process tens of thousands of charges each year has directly contributed to improved and quicker claims submission and to OMP meeting and beating many goals.”

The team works directly with providers and their staff to educate on diagnosis and procedure coding to ensure providers and the organization submit accurate and timely charges. In 2021, this work has resulted in identifying over $1 million in potentially lost revenue, a record-breaking amount with one quarter of the financial year still to come, OMC officials said.

“I am so thankful for their work and know they will only continue to strive and do great things,” Weber said.