Hospital commissioners recognized four employees from Olympic Medical Center’s patient experience team at a recent board meeting, acknowledging “their commitment to pursuing excellent patient communication and advocacy, and improving patient experiences at OMC’s hospital, clinics and home health.”
Patient experience team employees work to support patients and their families to address aspects of their encounter with OMC,” collaborating with medical departments and clinics to ensure OMC exceeds the expectations of patients and families,” OMC representatives said.
Jennifer Burkhardt, OMC Chief Human Resources Officer and General Counsel, and Patient Experience Director Patti Haught presented the awards to the employees, including patient experience manager Michelle McFall and patient experience advocates Li Li, Amber Rauch and Sophia Rognlien.
“These four are passionate advocates for our patients and approach each situation with kindness, sensitivity and compassion,” Burkhardt said. “It is an honor to recognize our highly respected and valued Patient Experience Advocates and Patient Experience team.”