OMC honors case management staffers for efforts

Olympic Medical Center’s Board of Commissioners recently recognized three employees from the organization’s case management team at a virtual board meeting, acknowledging their “strong work performance in the face of complex and difficult situations,” OMC representatives said.

Staffers honored included Melissa Crocker, Trisha Hoagland and Dana Yamauchi

The case management team at OMC works to connect patients with needed resources upon discharge from the hospital. They often coordinate directly with health aide providers, skilled nursing facilities, substance abuse facilities and drug rehabilitation and work to ensure patients who may be unable to manage their care have representation by a family member or guardian ad litem.

“The complexity of patients and scenarios staff deal with on a daily basis is extraordinarily challenging,” OMC Chief Medical Officer Scott Kennedy said. “All three are valuable members of this talented team, meeting expanding needs and contributing critical expertise and support for OMC’s care of patients in the hospital and emergency room.”

Kennedy said Crocker, a case management associate, brought a “wealth of knowledge about state and local resources” to the team.

“Her positive attitude brings a level of calm to the department, and her ability to adapt to different roles and contribute to all areas of the department is amazing,” Kennedy said. “Melissa’s role has been incredibly valuable to the team and we appreciate everything she has brought to OMC.”

OMC has seen the contributions of Hoagland, a social work care manager, grow over the years and she is known as an incredible advocate for each patient, Kennedy said.

“Trisha has become a leader and excellent resource, and her work on some of our most difficult cases has created positive outcomes for those in need,”he said.

As a social work care manager, Yamauchi is a strong advocate for patients in need of counseling or treatment after hospitalization, OMC representatives said.

She brings knowledge of both Indian health services and veteran’s affairs to OMC, and she has a passion for end-of-life care that compassionately supports families and patients in their most difficult times, Kennedy said.

“Dana’s attention to detail and her ability to review the history of her patients has helped create outcomes we never thought possible,” he said.

“These three professionals are invaluable members of the organization, contributing compassion, knowledge and expertise,” Kennedy said. “We greatly appreciate them and the many ways they support the departments and staff at OMC.”