Commercial and residential customers of Clallam County Public Utility District (PUD) No. 1 have reported unsolicited contact from potential scammers recently, PUD officials said last week.
Potential scams may be committed by phone, through mailers, via text messages and by home or business visits, PUD officials said. Scammers may claim bills are delinquent, that special funding is available and/or seek financial information from the customer, they said.
“There have been reports that the scammers are even able to make caller ID suggest they are the PUD calling,” Michael Howe, PUD communications and government relations manager, said. “If you are ever in doubt, ask for PUD ID or call the PUD directly.”
Typically, PUD customers will not receive a phone call from the PUD about disconnect, Howe said — although there is a notification process in place. The PUD does not provide any information to customers about their account unless the customer provides verification that they are the account holder. Disconnects for non-payment also occur during normal working hours, Monday-Friday, providing one more opportunity for customers to make arrangements.
PUD officials encourage caution when providing personal information.