Olympic Medical Center’s board of commissioners lauded the work of seven Olympic Medical Physicians Central Access Registration team members at a recent meeting.
Staff members with the OMP Central Access Registration department check in an average of 700 patients a day for medical appointments, and Dr. Joshua Jones, OMC’s Chief Physician Officer, calls the team “one of the most important parts of our patients’ experience, working tirelessly to ensure OMP continues to serve our patients well every day.”
Jones presented the awards to Central Registration Supervisor Jared Hannam and six clinic registration representatives: Jenny Capehart-Mora, Avona Danser, Janessa Fodge, Vahlory Larsen, Tammy Sahargun and Sierra Simms
Hannam leads the team as the OMP Central Access Registration supervisor. Over his five years at OMP, He has been known for his dedication and integrity, continually giving far more than is expected, OMC officials said.
“On top of providing excellent leadership, Jared demonstrates adaptability and flexibility, truly representing the OMP Way,” Jones said.
Capehart-Mora serves patients at the Walk-In Clinic and Specialty Clinic in Sequim. Her patients, peers and clinical staff speak highly of her personability and her work ethic, with Jones commenting that she “nails the little things, like remembering patient’s names” and creates a positive experience for everyone.
Danser manages a variety of check-in processes while making sure to treat each patient as if they’re the only person in the room. She is a wonderful team member who is respected by staff, peers and patients alike, OMC representatives said.
Fodge has continually added to her professional knowledge to become a trusted source on the team, all while having the “intangible registration skills you simply cannot teach regardless of position,” Jones said.
“Her easygoing, personable nature, matched with her wealth of knowledge, has made her an excellent addition to our team,” he said.
As a newer team member, Larsen has quickly become a beloved staple of the clinics, OMC representatives said.
“Vahlory’s ability to adapt to needs of the day, and the flexibility and knowledge of the clinics required to do so, have been a most welcome addition to our team,” Jones said.
Sahargun serves patients in OMP Walk-In Clinic as well as the Orthopaedics Clinic and Medical Office Building central registration. She routinely offers to lend a hand to her colleagues and shines with patients thanks to her welcoming demeanor, OMC representatives said.
“(Tammy) treats everyone with compassion, grace and warmth,” Jones said. “We are grateful she found Olympic Medical Center and look forward to seeing her continue growing at OMP.”
Simms is not only respected amongst her peers, but she is the colleague they turn to for questions about process and workflow, OMC representatives said. Her ability to use critical thinking skills and problem solve make her an asset to the team.
“She has flourished and embraced her role within the team over this past year; we are eagerly awaiting what she will accomplish moving forward,” Jones said.
“Overall, this team is truly awesome. The flexibility they display every day in getting our patients’ needs met is inspiring.”